How do I access WiFi?
Not all units are guaranteed to have WiFi. For those that do, password information is generally located on the router in the unit.
Where can I take trash?
Inside your welcome pack is a resort map. On the back of the map is a directory of all trash areas.
What is the standard linen setup?
Each unit is stocked with four towels and two washcloths per bedroom (ex: three bedroom units receive twelve towels and six washcloths).
How do I receive more towels/washcloths?
The majority of our rentals are equipped with washers and dryers, and you will be able to launder your own linens.
What toiletries are provided?
Each bathroom will get a roll of toilet paper, 2 bars of soap and 1 bottle each of shampoo and lotion. The kitchens will have a roll of paper towels and 2 packs of dishwasher detergent.
How do I receive more toiletries?
Due to the large area our staff must cover, we cannot guarantee being able to replenish every request for restocking toiletries. There are several area grocery stores within a very short drive, and we suggest guests purchase what they need above the initial setup.
Where are the area pools?
There is a directory of pools and recreation areas on the back of the resort map in your welcome pack.
Are motorcycles/trailers/recreational vehicles permitted?
No, our properties do not allow these types of vehicles. Off-site parking is available nearby through Island Storage, adjacent to the check-in office, for a fee.
Are these units pet friendly?
Pets are not currently allowed at these rentals. Failure to abide by these guidelines (and those set forth by the pet friendly policy) may result in additional fees.
Are these units non-smoking?
Yes, all our properties are non-smoking. Smoking is permitted outside the units. However, please be mindful of ash and litter caused by cigarette butts.
Who should I contact with after hours emergencies?
For emergency maintenance situations (ex: large water leak, heating or A/C failure, electrical failure, non-secure entry) guests should contact our night service at 843-237-3000. Non-emergency issues should be reported during normal office hours.
What does the damage waiver fee cover?
The damage waiver fee covers non-negligent damage done to the unit. Intentional damage or damage due to negligence is not covered by this waiver. Damage done over the coverage offered by the waiver will result in charges to the credit card kept on file.
What if I decline the damage waiver fee?
We will require a $100 security deposit for 1 & 2 bedroom units or $250 security deposit for 3 & 4 bedroom units at time of booking. This does not go towards your balance, but does reserve your rental and will be refunded within 30 days of check-out provided there is no damage to the unit.
What is the cancellation policy?
Should you need to cancel, the policy is as follows:
- If you cancel inside of 14 days to arrival all monies paid towards the stay are subject to forfeiture without refund.
- If you cancel outside of 14 days to arrival, you will receive all monies paid on your stay back minus a $35 cancellation fee. As an alternative, you may move your dates to a future stay without any penalty.